F ACILITATION S KILLS P ROGRAM
F OR T OTAL Q UALITY
M ANAGEMENT T EAMS

This customized one to one-and-a-half day program is designed to provide participants with effective, proven techniques for facilitating team meetings. Seamless facilitation requires

• preparation

• understanding which problem-solving techniques to use

• managing the participants

• follow-up

The Facilitation Workshop provides the tools for getting high quality participation from the various members of the team by considering their thinking styles. The workshop includes discussion, exercises and roleplays. Participants are videotaped doing a roleplay of an actual meeting and receive feedback to help them polish their facilitation skills.

To prepare for the workshop, participants fill out the Myers-Briggs Type Inventory questionnaire, which is used in the program to show how understanding of thinking styles can lead to techniques for reading and handling the participants. If desired, Strategic Communications can customize the workshop by reviewing videotapes of past team meetings in the client organization, or by interviewing facilitators to identify problem areas in the facilitating role.

FACILITATION WORKSHOP SCHEDULE

Day 1
Assignment:	Choose a recent and/or upcoming agenda issue to use as basis of roleplay (examples to be sent to Strategic Communications one week in advance of workshop)
8:00	Goal-setting
8:30	Discussion of facilitation and problem solving techniques using client examples (trainer will demonstrate techniques in a simulated 30-minute team meeting) finding the root cause establishing criteria ranking criteria and doing trade off gaining commitment to the solution determining when to use brainstorming as a problem solving technique exploring facilitation techniques, including listening, reading and handling participants, and maintaining control
10:30	Break
10:45	Roleplay and video feedback within the group (group splits into two groups of five)
12:00 Lunch	Participants prepare for second roleplay using another work-related issue
1:00	Afternoon session starts as a entire group
	Discussion: reviewing facilitation techniques from a.m. discussion and roleplay identifying techniques or behaviors that did not work as a facilitator identifying techniques or behaviors that worked as a facilitator reviewing the technique of the facilitation skill identified as a problem
2:30	Break (group splits into groups of five)
2:45	Roleplay and video feedback
5:00	Entire group reconvenes
	Evaluation and wrap-up
5:30	Closing
Day 2 - Half Day (optional)
Assignment:	Bring MBTI questionnaire
8:00	Review of MBTI and personality styles in general
	Focusing on how to recognize Extravert/Introvert, Judger/Perceiver, Sensate/Intuitive and Thinker/Feeler styles in meetings and as problem solvers, and how to respond to those styles
	Using the MBTI for problem solving and what questions to ask
10:00	Break
10:15	Roleplay: use a facilitation skill demonstrating understanding of styles (responding correctly and asking appropriate questions)
11:45	Entire group reconvenes
	Evaluation and wrap-up
12:15	Closing

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